Free shipping: We offer free shipping to over 190 countries worldwide, currently we are unable to ship to France, Italy, Monaco and Germany. We charge $10 shipping or 10% on purchase total (depending on country) on all fragrance-only orders as fragrances are considered dangerous goods.
Express shipping: For $25, Express Shipping orders are delivered anywhere in the world within 2-3 days, excluding time required for customs clearance, which is out of our control. Fragrance or home scent orders cannot be sent via express shipping due to their dangerous nature.
Delivery: You can expect to receive your order shipped via standard shipping: Major cities: 5-8 days; Other destinations: 9-14 days. If you have not received your order after 14 business days please contact us at email@example.com. An e-mail will also be sent to you when your order has been shipped, which will have the date and reference number of your package. Once you have received the reference number for your order, you may track it under “My Account” information.
Currently, you cannot change an order once you have checked out. Our return policy lasts 10 days. To be eligible for a return, your item must be unused and in the same condition that you received it. Please contact our support department at firstname.lastname@example.org before returning anything, so we can inform you where to send and how to arrange the refund. Return postage will only be reimbursed in case of damaged, defective or incorrectly sent items. Returns will be credited using the same method used to pay for the order, within a certain amount of days. Fragrances and home scents CANNOT be returned under any circumstances due to international aviation restrictions.